Patient Access3.0.3 - App Store

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

. If you’re feeling under the weather, search for symptoms and find patient information articles
. Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
. Choose from over 30 services provided by your local community pharmacy and book in the app
. Access and read medical advice and healthy living tips from the experts
. Sign in quickly, easily and securely with Touch or Face ID
. Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

. Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
. Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
. View your medical record, including test results, immunisations and allergies
. Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
. Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
. Message your GP directly from within Patient Access at home or on the move
. Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Version History This release includes following updates:

- Content-specific widgets are no longer available or supported.
- Technical Upgrades. 3.0.3 09/09/2025 This release includes several UI enhancements, upgrades and bug fixes:

- Ensure that missing symbols are displayed within the test results.
- Login journey interface improvements
- Alerts and Notifications UI improvements 3.0.2 07/25/2025 This release includes various enhancements and bug fixes:

- Account Security updates
- Fix around persistent alerts
- Updates around Nominated Smart Pharmacy information 3.0.1 04/15/2025 This updates includes,
1. Experience our refreshed app Home screen. Access all your favourite features seamlessly, including repeat medication and book appointments from one convenient place.
2. Discover our new Patient services menu. Access all menu options in one view, conveniently located at the bottom of your screen. 3.0.0 01/30/2025 This release includes various enhancements and bug fixes. 2.9.3 12/14/2024 This release includes various enhancements and bug fixes:
- The Health Advice section now offers enhanced guidance and clinical information across numerous healthcare topics. 2.9.2 12/09/2024 This release includes various enhancements and bug fixes:

1. The Health Advice section now offers enhanced guidance and clinical information across numerous healthcare topics. 2.9.1 12/05/2024 This release includes various enhancements and bug fixes:
1. Smart Pharmacy and its features are now available for patients whose practice uses the TPP clinical system.
2. Users can now receive medication order updates and notifications for orders placed outside of Patient Access. 2.9.0 08/08/2024 This release includes various enhancements and bug fixes. 2.8.14 07/17/2024 • Latest Article Widget: Users can now add a widget to view the latest or trending articles and their preferred articles. Tapping on an article takes them to the Patient Info section to read more.
• Repeat Medication Ordering Widget: Users with repeat medications now have the ability to create a widget that directs them to the medication screen to place their order.
• Order Status Tracking Widget: Users can now view the status of their Repeat Medication orders using a dedicated widget.
• Search Widget: Users can add a search widget which, when tapped, redirects them to Patient Info to search for content.
• Symptom Checker Widget: Users can add a Symptom Checker widget that, when tapped, directs them to the Symptom Checker feature within Patient Info. 2.8.13 07/04/2024 • Multiple functional and user experience improvements around signing in with biometrics and signing out. Enjoy a smoother and more secure authentication experience.
• We have made enhancements to the two-factor authentication feature in your Account settings. Stay in control of your account's security with improved options and functionality.
• Various bug fixes and performance enhancements have been implemented to ensure a more stable and enjoyable user experience overall. 2.8.12 06/06/2024 This release includes various enhancements and bug fixes.
• Medication reminders now available! 2.8.11 03/22/2024 This release includes various enhancements, bug fixes and general improvements. 2.8.10 01/17/2024 This release includes various enhancements and bug fixes:
• Ability for user to user to access Healthcare services from dashboard
• User Journey enhanced for mobile number verification process
• Covid Card has been relocated to the Medical Records section 2.8.9 11/07/2023 This release includes various bug fixes and performance improvements:
• User journey simplified for the "Forget User ID" flow. 2.8.8 09/20/2023 • This release includes various enhancements and bug fixes. 2.8.7 07/20/2023 This release includes various enhancements and bug fixes:
• Nominated pharmacy opening hours issue has been resolved.
• Several enhancements made to Smart Pharmacy user experience.
• Ability to set reminders for medication- Coming soon. 2.8.6 05/24/2023 This release includes various enhancements and bug fixes:
• Confirmation message will be shown to the user when moving the nominated Pharmacy from a Smart Pharmacy to a general one.
• Ability to change the nominated pharmacy from dashboard is added.
• Several enhancements to user experience and messaging. 2.8.5 04/12/2023 This release includes various enhancements and bug fixes:
• Several enhancements for users who have nominated a Smart Pharmacy.
• Fix for few reported crashes when searching for a care provider.
• User experience improvements when linking another patient to your account. 2.8.4 03/24/2023 This release includes various enhancements and bug fixes:
• User journey now simplified when linking to your GP practice.
• Multiple user experience improvements within the app. 2.8.3 01/25/2023 This release includes various enhancements and bug fixes:

• Service description for a non-GP service will now be available during the booking flow and in the booking email.
• Minimum supported version of iOS to be uplifted to iOS 13.0 from the next release.
• Ability to take part in Clinical Research Studies. Soon to be available. 2.8.2 11/02/2022 This release includes bug fixes and general improvements 2.8.1 09/01/2022 This release includes various enhancements and bug fixes:
• Support for signing in to Patient Access with NHS login. Soon to be available to all users.
• Fix for a crash in the pharmacy appointment module on certain devices.
• Several user experience enhancements in the app. 2.8.0 08/18/2022 This release includes various enhancements and bug fixes:
• Ability to share or download an article from Your Reads.
• Message limit is increased as per the GP practice system when requesting medications and booking GP appointments.
• Several user experience enhancements in the app. 2.7.15 06/08/2022 This release includes various enhancements and bug fixes.
• Search enhancements on service catalogue page.
• Option to delete the account within the app.
• General user interface and improvements within the app.
• Enhancements within services outside the GP. 2.7.14 04/02/2022